Can the TWC TV App be downloaded onto ANY Smart TV with wifi capabilities? Getting ready to buy a Smart TV, could save hundreds of $$$ if I don't have to buy Samsung. Tried a few months ago to download TWC TV onto another brand, found the app but couldn't complete the download. We’re currently working to make the My Spectrum App available to customers in the former Time Warner Cable service area. Download the.
This app is only available on the App Store for iOS devices.
Description
Charter Communications, Time Warner Cable and Bright House Networks are now one company, and soon you’ll get to know us by the name Spectrum. This app is for customers in the former Time Warner Cable service area.
Use My TWC® mobile app to manage your account and services, including review and pay your bill, get detailed billing information, and troubleshoot equipment for service issues, manage your existing service appointments and access Phone voicemail.
Billing
- View your bill summary, payment history, recent activity and last 6-month statements
- Pay your bill using a credit card, debit card, checking account or savings account *
- Schedule a future payment without waiting for a due date
- Setup recurring payments using AutoPay and paperless billing preferences
Troubleshooting
- Activate your new set-top-box, modem & Digital Adapter
- Check equipment connection status and troubleshoot service issues by reauthorizing equipment
Services
- Check your full list of existing services and equipment
- Add or upgrade TWC services from the app
Appointments
- View/reschedule/cancel your existing service appointments
- Manage your appointment notification preferences for existing appointments
VoiceZone®
- Receive notifications for new phone voicemails
- Listen to and manage your phone voicemail
- Use Call Forwarding to forward your phone when you¹re on the go
Contact Us
- Use Virtual Assistant to get answers about your services.
- Schedule a call-back using Talk to TWC. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available.
- Chat lets you text chat with a live representative for help on all your service questions.
Other Features
- Find TWC WiFi® Hotspots near you
- Find TWC Stores near you
- Access the TWC Channel Guide
*Hawaii customers cannot make payments with checking and savings accounts
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What’s New
・With every app update, we fix bugs to bring you a better experience.
Fill in some gaps
I needed to change the credit card on file for auto billing. The only way to do that with the app is to make an immediate payment even though no payment was due. In the “contact us” on the app no telephone number is provided...can only do chat but advised not to send credit card info via chat. When you get the telephone number the automated system wants to send you to the website to pay. I didn’t want to pay (not due) just change credit card number for future auto pay. Finally asked for rep and rep changed the credit card. Lot of my time wasted because app doesn’t allow me to change credit card number for auto billing without making a payment which is not yet due.
Super Useful!
This is a must have app for those who have the TWC (Spectrum) home services like tv, Internet, home phone. No more waiting on a phone line for someone to take your call and answer a question/concern you may have. I just got done with talking to someone about a concern I had about my billing statement, which was answered by the 'In App' contact support texting! Everything was takin care of with in 5 minutes of me tapping on the 'Contact Support' text service. Very friendly, quick response time, knowledgeable, and overall way easier than any other way I've done before, contacting customer service in the past. I see this being the future of contacting support. 5*s for sure. Plus, not to mention, all of your account info, services you have/had or upgrades can be made and changed right from the app, including troubleshooting with wifi signal (turn on/off), change passwords to the wifi, and so much more! You'll just have to see for yourself! Go on...give it a go! You will not be disappointed!
Horrible customer service
I recently moved and was told to take my equipment and hook it up myself. They said the services would be turned on in 2 days. When I called after 3 days and no service, I was told they couldn’t give me a date or time that I would have internet, cable, phone, etc. The computer tells the techs when to go out and turn on services and it’s any day, any time they want. The rep did tell me there were several techs in my area with extra time so she put in a special request. Two days later, still nothing! I have had problems with them before and their opinion that they are the only ones whose time is valuable. I told her I am a student and have to finish class work and take an exam by the end of the week, but although she said the right things, she was very patronizing as if I was too stupid to understand her. They may have cheaper bundles, but I am probably switching services based on principle. I cannot stand paying money to people who don’t value their customers.
Information
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
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Supports
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Family Sharing
With Family Sharing set up, up to six family members can use this app.